Terms & Conditions

General

SafeLincs Ireland is dedicated to your total satisfaction. If you have any suggestions, comments or complaints, please email us at service@safelincs.ie

The Terms and Conditions of SafeLincs do not affect your statutory rights.

Making A Purchase

Please note, that we are currently only supplying the Republic of Ireland. If you wish to purchase from any other country, please contact us for a quotation

Making a purchase is easy. Just browse our web sites, and click on any items that you wish to buy and put them into the shopping cart. A confirmation will be required for each selection. After you have finished your selections, please press 'check out' button to proceed to the payment pages, where you can pay online with credit card. Alternatively you can send us a written order together with a cheque. If you pay with credit card, we will ask you for the credit card holder's address and you will be given the opportunity to state your delivery address if it is different to the card holder's address. You then continue to a secure page, where we will ask you for your credit card details. These details will only be known to the merchant bank handling the payment. If yor are purchasing using a Mastercard, you will be forwarded temporarily to your issuing bank's verification page, where you will need to enter your password registered with your card. This is a step taken by Mastercard to curb internet fraud. If you have no password, yet, you will be asked to create a password. After completion you will be routed back to the end of the payment process. We will then issue an order number and email you a confirmation of order. Please note that Visa customers are offered the password-protected process as well, but VISA customers can at this moment in time still decline to register a password for their card .
If you are shopping from the UK, USA or Germany, please place your order on the relevant sites (www.safelincs.com , www.safelincs.co.uk or www.safelincs.de). Please note that we might have to charge a small fee if we have to refund amounts paid to us over the wrong website, eg. if you place a USA order on our UK site for products not available in the USA.
We accept most major credit cards (Visa, Mastercard, Delta, JCB, Amex). You may send your credit card information also via phone or fax.

Shipping and Delivery Times

Please check the status of your package immediately before signing the receipt of the goods. If you see damage on the outer packaging, this must be noted on your copy of the delivery note and on the copy of the carrier. Otherwise you might not be able to receive a replacement or refund from us. You can also refuse damaged parcels without signing for these. If you find transport damage AFTER the carrier has left, please inform us instantly. If the claim is made on the same day as the delivery, some of the carriers we use will accept liability. If you claim any later and you had signed for the goods, we might be unable to claim compensation for you from the carrier.

Security

Your credit card transactions are handled by Protx, one of the market leaders in secure online transactions.
The transfer of the purchase details from the retailer's site to Protx are encapsulated using Protx's own encrypted and digitally-signed protocol.
Any communication between the shopper and Protx is encrypted to the maximum strength supported by the shopper's browser using 128 Bit encrypted sessions. Shoppers are also protected from fraudulent use of their card in a "cardholder not present" environment by their card issuers. The card issuers provides the right for shopper to dispute a transaction if the goods/services did not arrive or if the card was used fraudulently.
If you should have any questions regards security, please contact service@safelincs.ie

Tax Charges

Our prices include VAT of 21% (VAT no IE5178183B).

Guarantee and Warranty

We guarantee your satisfaction. Our Safescape fire escape ladders come with a limited lifetime guarantee. All other products show their warranties in the product description unless the minimum legal warranty requirement applies.

Cancellation of order

You can cancel your order from the moment you order up to 7 days following the day you receive your goods. We will refund the sales price and the initial postage and packing charges within 30 days of your cancellation. You will need to return the goods at your cost to us within two weeks following the cancellation. Should the goods not be returned within these two weeks, we will collect the goods and deduct the direct costs of this return from your refund.
Any returns must be directed to

Micom Fire Protection
Drumcreeghan, Latton
Castleblayney
Co. Monaghan

Complaints Procedure

complaints@safelincs.ie

and we will do our best to help you. Your complaint will be treated confidential. We will acknowledge your complaint within 5 working days and will advise you about the length of time it will take to resolve the complaint. We will also keep you informed throughout the process.