Terms & Conditions
General SafeLincs Ireland is dedicated to your total satisfaction. If you have any suggestions,
comments or complaints, please email us at
service@safelincs.ie
The Terms and Conditions of SafeLincs do not affect your statutory rights.
Making A Purchase
Please note, that we are currently only supplying the Republic of Ireland. If
you wish to purchase from any other country, please contact us for a quotation
Making a purchase is easy. Just browse our web sites, and click on any items
that you wish to buy and put them into the shopping cart. A confirmation will
be required for each selection. After you have finished your selections, please
press 'check out' button to proceed to the payment pages, where you can pay online
with credit card. Alternatively you can send us a written order together with
a cheque. If you pay with credit card, we will ask you for the credit card holder's
address and you will be given the opportunity to state your delivery address if
it is different to the card holder's address. You then continue to a secure page,
where we will ask you for your credit card details. These details will only be
known to the merchant bank handling the payment. If yor are purchasing using a
Mastercard, you will be forwarded temporarily to your issuing bank's verification
page, where you will need to enter your password registered with your card. This
is a step taken by Mastercard to curb internet fraud. If you have no password,
yet, you will be asked to create a password. After completion you will be routed
back to the end of the payment process. We will then issue an order number and
email you a confirmation of order. Please note that Visa customers are offered
the password-protected process as well, but VISA customers can at this moment
in time still decline to register a password for their card .
If you are shopping from the UK, USA or Germany, please place your order on the
relevant sites (www.safelincs.com , www.safelincs.co.uk or www.safelincs.de). Please note that we might have to charge a small fee if we have to refund
amounts paid to us over the wrong website, eg. if you place a USA order on our
UK site for products not available in the USA.
We accept most major credit cards (Visa, Mastercard, Delta, JCB, Amex). You may
send your credit card information also via phone or fax.
Shipping and Delivery Times
We are charging a flat post and packaging rate of €4.99 (including VAT) per order
for shipments to the Republic of Ireland. This means that independent of the number
of items ordered the charge for the shipment remains the same. We usually ship
the first working day following the order. The shipments take 3-5 working days.
Should we be out of stock you will be informed instantly. Please check the status
of your package immediately before signing the receipt of the goods. If you see
damage on the outer packaging, this must be noted on your copy of the delivery
note and on the copy of the carrier. Otherwise you might not be able to receive
a replacement or refund from us. You can also refuse damaged parcels without signing
for these. If you find transport damage AFTER the carrier has left, please inform
us instantly. If the claim is made on the same day as the delivery, some of the
carriers we use will accept liability. If you claim any later and you had signed
for the goods, we might be unable to claim compensation for you from the carrier.
Security
Your credit card transactions are handled by Protx, one of the market leaders
in secure online transactions.
The transfer of the purchase details from the retailer's site to Protx are encapsulated
using Protx's own encrypted and digitally-signed protocol.
Any communication between the shopper and Protx is encrypted to the maximum strength
supported by the shopper's browser using 128 Bit encrypted sessions. Shoppers
are also protected from fraudulent use of their card in a "cardholder not present"
environment by their card issuers. The card issuers provides the right for shopper
to dispute a transaction if the goods/services did not arrive or if the card was
used fraudulently.
If you should have any questions regards security, please contact service@safelincs.ie
Tax Charges
Our prices include VAT of 21% (VAT no IE5178183B).
Guarantee and Warranty
We guarantee your satisfaction. Our Safescape fire escape ladders come with a
limited lifetime guarantee. All other products show their warranties in the product
description unless the minimum legal warranty requirement applies.
Cancellation of order
You can cancel your order from the moment you order up to 7 days following the
day you receive your goods. We will refund the sales price and the initial postage
and packing charges within 30 days of your cancellation. You will need to return
the goods at your cost to us within two weeks following the cancellation. Should
the goods not be returned within these two weeks, we will collect the goods and
deduct the direct costs of this return from your refund.
Any returns must be directed to
Micom Fire Protection
Drumcreeghan, Latton
Castleblayney
Co. Monaghan
Complaints Procedure Should you have any complaints, please let us know by e-mailing us at
complaints@safelincs.ie
and we will do our best to help you. Your complaint will be treated confidential.
We will acknowledge your complaint within 5 working days and will advise you about
the length of time it will take to resolve the complaint. We will also keep you
informed throughout the process.
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