Terms & Conditions

Advice and Information

We are here to help and can provide you with help and guidance or direct you towards relevant information. If you have any queries relating to the fire safety needs of your home or business, please contact us. Although we will always endeavor to give you the best possible advice, the responsibility for ensuring that you are adhering to fire safety legislation, building regulations, other regulations or best practice remains with you.

There is regulation with regards to the maintenance of many fire safety products. Fire extinguishers, for example, must be serviced every 12 months. You are responsible for setting up any service and maintenance programmes required for the products which you purchased from us.

Delivery

Delivery Charges

The cost of shipping your goods depends on where you live and the total weight of the order. Some products might also be offered with the option of an economy service (excluded are extinguishers, high value goods and goods classified as dangerous goods). We also offer free shipping on several items, such as fire safes. When an item with "free shipping" has been added to an order, the whole order will then become free to ship (with exception of fire doors).

Depending on the total weight of your order, there may be a bigger postage & packaging charge if you live in the Highlands, Islands and Remote Locations of the UK. The table below outlines pricing for both "mainland" and "Highlands, Islands and Remote Locations" addresses. If you're unsure, see our list of "Highlands, Islands and Remote Locations" UK postcodes.

Additional Notes

Fire safes have free standard delivery (for mainland UK, only), with additional, individually priced options for delivery over steps or hand-carried deliveries.

Fire doors supplied to England have a one-off handling and delivery charge of £80.00 + VAT per order, regardless of the number of items contained within the order. This charge is displayed during the order process of your fire door. Fire doors ordered for Scotland, Wales, Northern Ireland and Islands might require a transport surcharge. We will contact you should this be the case to allow you the choice of either cancelling the order or to agree to the surcharges.

Special Delivery Instructions

If you add special delivery instructions, please leave a signed piece of paper with the same instructions on the outside of your door, as the driver is otherwise not able to leave parcels eg in a porch etc. If you have left a delivery instruction to, for example, 'leave parcel in porch if not in', we cannot provide you with a proof of delivery, should the parcel go missing. We will, however, provide a proof of shipping, if requested.

You are responsible for any losses suffered as a result of a parcel being left in a location at your specific request.

Delivery Times

• If goods are ordered before 2:30pm, we will usually despatch the same day. The cut-off for pallet deliveries is 1pm.
• Most shipments are sent with next day delivery (working days only) transport. Some products weighing less than 2.0 kg might be offered with an alternative economy service with 2-3 working day service. If you have selected economy service and you have not received your parcel within 5 days, please contact us.
• Fire safes can take between 4 and 14 working days. Fire doors have a leadtime of 2 to 3 weeks, depending upon whether the door is standard or bespoke. Should we be out of stock of an item, we will inform you as soon as possible.
• Unfortunately, we cannot offer compensation for deliveries that are delayed.
• Customers living in remote areas should note that some delivery/servicing/installation services may be affected, or not available. We will inform you as soon as possible of any potential problems. If you want to check before placing an order, please call us on 0800 6126537.
• Installations are carried out within 14 days. Servicing of fire extinguishers is carried out within 30 days.
• If a customer is not in when delivery is attempted, the delivery driver/postman will leave a card with details of the local depot. Please note that if the parcel cannot be delivered after several days and has to be returned, we reserve the right to charge you a second delivery charge for re-delivery, should you still wish to receive the product.

Payment and Security

We offer a range of payment options including Visa, Visa Debit, Mastercard, Solo, Maestro, Visa electron, American Express, PayPal and Proforma

All our credit card transactions handled by Sagepay, one of the market leaders in secure online transactions. The transfer of the purchase details from our website to Sagepay are encapsulated using Sagepay's own encrypted and digitally-signed protocol. Any communication between the shopper and Sagepay is encrypted to the maximum strength supported by the shopper's browser using 128 Bit encrypted sessions. Shoppers are also protected from fraudulent use of their card in a "cardholder not present" environment by their card issuers. The card issuer provides the right for a shopper to dispute a transaction if the goods/services did not arrive or if the card was used fraudulently.

Returns Policy

• You can cancel your order (or any part of it) for any reason before delivery or within 30 days from receipt of delivery (exceptions apply, see below).
• Please pack the goods in their original packaging. The goods need to be in a re-sellable condition to be refunded. Electrical equipment must not have been powered up. Product must not have been installed. Air filter or defibrillation pads cannot be returned if opened.
• If goods are not returned in original packaging or re-sellable condition we will reduce the refund value to reflect that the product will have to be sold as incomplete or damaged or may not be sellable at all.
• We will refund the sales price (considering above limitations) within 14 days of receiving the goods back from you. The initial carriage charge is non-refundable.
• You need to return the goods to us at your cost within two weeks following your cancellation. Should the goods not be returned within these two weeks, we can offer to collect the goods and will then deduct the carrier charge of this return from your refund.
• If you do not require the ordered goods at the point of delivery and you refuse the delivery for this reason, we can deduct the cost for the return shipment from your refund.
• If you struggle to return large or heavy items, please contact us and we can offer collection of the goods. We will then deduct the cost for this collection from your refund. This service is only possible if the collection charges are less than the price paid by you for the product. Heavy items such as safes and collections from remote locations will have significant collection charges. Our staff will quote you a cost for collection based on your product and location.
• Products which are made to measure, made to order or to customer specification can not be returned and refunded.

Any returns should be sent, together with your original order details, to:

Micom Fire Solutions Ireland Ltd.
Lower Main Street
Ballybay
Co. Monaghan
Ireland

Tax Charges

We charge VAT at 23% (VAT no 3224531LH).

Transport Damages

Transport damage and discrepancies

We would ask you to please check the condition of your package before signing for the receipt of the goods. If you see damage on the outer packaging, this must be noted on your copy of the delivery note and on the copy for the carrier. You can refuse damaged parcels without signing for these.

If you find the transport damage after the carrier has left, please inform us instantly. If the claim is made on the same day as the delivery, we will still accept liability. Failure to note damage might affect replacement or refund from us for items damaged in transit.

Discrepancies of quantities or product codes need to be reported to us within 5 working days from delivery. We might be unable to accept liability for any missing items if incorrect quantities are not highlighted within this period.

Warranties

All our product warranties cover:

• Manufacturing defects
• Product defects resulting from manufacturer’s design errors

All our product warranties exclude:

• Damages resulting from the incorrect handling of a product
• Defects due to a lack of maintenance
• Consumables
• Repairs or modifications carried out by the customer or third parties
• Defects caused by fire or smoke (please refer in such cases to our ‘free replacement after fire policy’)
• Installation in an unsuitable location
• Excluded is any consequential damage caused by the products or their malfunction
• We will not cover the cost of installation of replacement components supplied as replacements under this warranty.

Special Notes to product groups:

Fire extinguishers

Fire extinguishers must be installed by a qualified engineer and serviced yearly in accordance to the manufacturer’s instructions. The extinguishers must be periodically re-filled in accordance to the frequencies defined in BS5603-3 (5 years for powder, foam, water, wet chemical and 10 years for CO2 and P50 self-maintenance extinguishers). Any replacement components fitted in the process of maintenance are not covered by our warranty. Accidental damage and misuse of the fire extinguishers are also not covered by our warranty

5 year warranty: The warranty extends 5 years from the date of purchase up to, but exclusive of, the first extended service due after 5 years

10 year warranty: The warranty extends 10 years from the date of purchase up to, but excluding, the second extended service due after 10 years.

What happens if a customer discovers a product fault?

Claims against our warranties must be made through Safelincs.

1. Please contact Safelincs with your invoice number and inform us about the defect. We will discuss the case with you and will agree on a solution for you. You might be asked to provide photos before we can establish the best way forward.
2. We will either arrange free repair/free replacement for your product or request the return of your product for further analysis. This choice is at Safelincs’ discretion.
3. Should Safelincs ask for a product back for further analysis or repair, we will arrange for the transport and the subsequent return.
4. Should a product be returned to us without being defective, we will return the unit to the customer at cost.